Bad experience with Alpharack

Am currently having a very bad experience with Alpharack , they have really ruined my business down.
how is it possible like this. my blog can not be accessed, database connection error.
I try to check mysql database, but can not enter the database. i try to check memory usage... 100% memory usage, I can't believed, all my blog down but the memory usage can be 100%, 3 times I send the ticket but no answer until 4 hours,
a very disappointing experience at alpharack for me.
do not use alpharack for your efforts

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