how to refund from alpharacks

Hello,guys,I bought vps and shared host from alpharacks,and vps runs very slowly,I nearly wait for two hours to restart vps,this matter happened from yesterday,today I use ssh to login cost much time,and excute a command(vi /etc/.../....json) cost more than 1 minute,the json file capacity is less than 1 B,so slow.
and shared host:I can't open phpmyadmin,but in fact I can open,only need wait at least ten minutes then open,when open I can't do operate,because even click sql,it can keep loading and no any result show any more

Because of the above reasons,I don't want to use any more,their refund policy needs in 3 days,this is my 6th day,I bought via paypal,can I refund?

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